In the film Everything Must Go, starring Will Ferrell and based off a story from Raymond Carver, Nick Halsey is fired from his job because of a decision he didn’t make, locked out of his bank account and house by a wife who isn’t around and left by his wife for an affair he doesn’t even…
Small business owners have a lot to think about. With a million things happening every day, CRM solutions tended to fall on the back-burner, and for a long time it seemed that small businesses were actively avoiding CRM adoption. Well, according to a Dell Cloud Business Applications study, CRM apps are the most adopted cloud…
What we discuss in our boardrooms and train throughout our workforces is very real. We have spreadsheets and documents detailing months of work and years of projections that sit like a giant elephants (or rabbits) within our offices. No one could tell us they aren’t real. But what does real even mean? Russian Novelists & Teenagers on…
A recent report from InSites Consulting took a deeper look at the differences between American and European companies when it comes to social media in the enterprise. Where some stats weren’t a surprise at all (American companies are quicker to adopt and experiment with social strategies/tactics than European companies), others flew under the radar a bit and…
Last week in my post regarding Social CRM growing pains, I issued a challenge to all readers to stump me on my ability to create a fitting analogy from any film to Social Business. Well, Lindsay Bell was the only person to take me up on the challenge and she put forth a challenge based on…
Seriously, how dumb are your employees? I mean, God forbid you open up their ability and time to converse on social media networks with actual customers! What good could come from that? One of the resistance maneuvers I hear all the time when talking with businesses regarding the internal shifts necessary when implementing a social business…
If you know me well, you know I’m passionate about music. The modern-day poets running around writing little-known music share wisdom of almost every variety every day. A band I’ve been listening to a lot lately is Make Do and Mend and one of their songs jumped out at me this weekend as I was running….
I get sent a lot of books to read and review. A lot of them are okay. Even more of them are kind of okay, but nothing I’d recommend. Then there are those books that I go out, track down and buy with my own money. Marketing in the Round by Gini Dietrich and Geoff…
The world of Social Business Education at this point is relatively small so it’s not uncommon for the people who live in that world to run across the same people and information from time to time. This was made ultimately clear to me last week when I came across a study on Social Business from…
Having had this conversation between us going on for almost half a year now, I thought it would be good to take a quick trip down memory lane. I know Social CRM is an ever-expanding and flourishing topic, but there’s a lot we’ve talked about and it might not all be easy to remember. Sure,…