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Some Relevant Customer Experience Numbers In The State of Customer Experience Management, ...

Buzzwords get thrown around a lot in our industry. You'll hear people say, "I'm a soci ...

My father recently went through knee replacement surgery. It's a pretty standard proce ...

Almost everyone is familiar as to what significance this day holds every year. For alm ...

It's that time of year again. The time that we all get to sit back and reflect on the ...

Have you half-assed your way through making the transition to being a social business? ...

Last week we talked about the importance of procuring the right tools for measuring yo ...

Last time we introduced the idea of looking further into Social CMR and Social Busines ...

One of the things I'm questioned on most often and get pinged to answer more frequentl ...

In case you missed it, we just finished a pretty intensive Halloween series on this bl ...

Old Hallow's Eve is merely upon us. The townspeople have gathered together to stand an ...

The fog traces your ankles, making your feet seem as if they aren't even there. You kn ...

The darkness, you know, is simply because your eyes are closed. The creaking stairs an ...

The moon is full and foreboding, but somehow there are no stars in the sky. Recently, ...

As the words drip from her mouth like syrup from a tree, the cauldron begins to bubble ...

A bolt of lightning cascades through the night sky. Not a drop of rain falls, but fog ...

October has begun and with it the darkness rises. Our darkest desires come to the surf ...

I've read a lot of articles and reports recently that caused me some concern. It's not ...

Recently, Paul Thomas Anderson created and released a movie titled The Master. The mov ...

So, you've decided to incorporate a Social CRM system into your organization and maybe ...

This past weekend I ran in the Warrior Dash. I have no grand illusions of truly being ...

Sure, you don't have to listen to me. I'm just a dude who works with businesses and is ...

We're all busy. You probably don't even have time to read this entire post and will th ...

We all need sustenance to survive. Without food, we die. The same is true of your b ...

One of the phrases I despise the most when working for or with companies is "I'll get ...

Being a Social Business is important to you, dammit. Why can't everyone just see that ...

Previously, on The Superhero's Guide To Social Business - Avengers Edition, we discussed ...

If your business could have one superpower, what would it be? Maybe you'd have the fas ...

Did you know it's been the equivalent of a full-term pregnancy here at the Social CRM Insi ...

Things aren't always kittens and roses in business, so why would you think we only get ...

For most universities, today marks the death of the wondrous "Summer Vacation" and a r ...

I was looking back over the last batch of posts we've had here on Social CRM Info and ...

Do you have an online brand community manager as part of your Social CRM strategy? Do ...

I learn quite a bit from my two pets. Alongside my wife and I, there are two distinctl ...

The problem with statistics in general is that 86.5698% of them are made up and then 1 ...

It's a tale as old as time. True as it can be. Barely even friends.....wait, I'm sorry ...

I'm sure you've heard, but there's an event going on in London called the Olympics. ...

Today, many of you are attending or wishing you were attending Social Mix 2012, so the ...

It may seem a bit wonky that we're only getting to a post titled "Defining Social CRM" ...

This is the conclusion to Monday's epic Breaking Bad-themed post, Social Business Less ...

Considering the premiere of the fifth season of Breaking Bad was last night and I've b ...

We hear it all the time: "You can't please all the people all the time." It's why o ...

Looking back over my posts here, it surprises me that it took me 56 posts to get to th ...

A recent study came out of Gartner saying that over half of enterprises waste money on ...

In the film Everything Must Go, starring Will Ferrell and based off a story from Raymo ...

Small business owners have a lot to think about. With a million things happening every ...

Attribution: Robin Rombach/Pittsburgh Post-Gazette What we discuss in our boardrooms a ...

A recent report from InSites Consulting took a deeper look at the differences between ...

Last week in my post regarding Social CRM growing pains, I issued a challenge to all r ...

Seriously, how dumb are your employees? I mean, God forbid you open up their abilit ...

If you know me well, you know I'm passionate about music. The modern-day poets running ...

I get sent a lot of books to read and review. A lot of them are okay. Even more of them ...

The world of Social Business Education at this point is relatively small so it's not u ...

Having had this conversation between us going on for almost half a year now, I thought ...

One of my favorite games when I was younger was Hide and Seek. I loved the thrill of f ...

You can just make out the finish line from where you're crouching. You see all the oth ...

Honey Badger don't care if you're confused about building your Social CRM strategy! ...

There once was a woman who collected porcelain eggs. She loved those eggs and every ti ...

Strategy Is As Strategy Does We've touched a bit on this blog about why implementing a So ...

Over the past few years, companies have been flocking to social media faster than pothea ...

We've talked about numbers before here and will definitely be talking about them again ...

Today is trash day in my neighborhood. This has also been the week that my wife and I ...

Are you all swimming towards the same goal? We talked a little bit last time about ho ...

I made a mistake. Actually, if I'm being honest, I made LOTS of mistakes. I went almos ...

When reading marketing articles that walk the reader through steps of client culture a ...

The 80s and 90s were filled with quality, educational television programming. You could ...

Forward: This post is in response to my friend, Michael Brito. He responded via Twitter ...

Welcome. Now you're part of the team. Social CRM fits in nicely with the Social Bus ...

Have you ever planted a seed in expectation of growing a wonderful flower or tomato? Y ...

You come to this site because we talk a lot about the importance and future of Social CRM ...

APRIL FOOLS!                                                                         ...

We're coming up on the end of the third month here at SocialCRMInfo.com. So far we've ...

Do you ever feel like you're trapped by the CRM processes you put in place years ago? ...

There's been some talk lately about abandoning traditional CRM technology and just sti ...

Catching a leprechaun or unicorn is almost impossible. Everyone talks about finding Bi ...

On Monday we started a deeper conversation about Social Business and how it relates to ...

There's an old example many of my teachers used growing up to display a number of diff ...

We have been on a journey,my friends. Together we have traipsed, like Nostradamus, through ...

We're in the home stretch now. We started off talking about game dynamics and how they ...

We're deep in it now. So far we've talked about the importance of Gamification and ...

Here we are, only two posts into our series on Social CRM in 2012 and I've already tal ...

Gamification. Or Game Layer, Game Mechanics, Gaming or whatever else you want to ca ...

Good morning (or afternoon, if that's when you're reading this). It's a new week and t ...

Disclaimer: I'm about to tell you something you already know, but may not be using. ...

Welcome back. If you've been following along for any amount of time here you've notice ...

On Monday we talked about the first of 6 major social media faux pas and how to avoid/ ...

There won't be a lot of times we focus completely on social media on this blog. The ...

A lot of great things come to mind when we think and talk about Social CRM. This site ...

On the surface, one of the major differences between a traditional CRM and a Social CR ...

If I told you to go build me a house and gave you a paper airplane and some silly putt ...

There are many reasons why we talk about Social CRM here on this blog. Granted, it is ...

The discussion of who owns social media activities within an organization is not a new ...

A poorly executed Social CRM plan is like cold butter to your marketing efforts. I' ...

On Monday, we talked about the misconception of the Social CRM being out to destroy th ...

When it comes to the CRM, Paul Greenberg literally wrote the book. When it comes to So ...

No, I didn't misspell anything in the title of this post. Social media has changed a lot ...

Whenever I talk to a company about a social CRM, a lot of managers and supervisors say ...

Business is changing. Scratch that, business changed a long time ago, but most companies ...